Veeno & Veeno Driver — privacy notice

Updated 21 October 2026. Controller: Manolache Mircea PFA, CUI 55520400 · ONRC F2026042228008, MUNICIPIUL BUCUREŞTI, SECTOR 4, STR JUSTIȚIEI, NR.41-43, ET.PARTER, AP.2, ROMÂNIA. Privacy contact: hello@veeno.cab.

Data and purposes

We process your phone number for SMS verification; optional name, email and language for your profile; trip addresses, times, fares and transaction references to arrange and account for transport. Drivers provide vehicle, identity, licensing and compliance records for eligibility and payment settlement.

Rider location is used with permission to set pickup; manual entry remains available. Driver precise location is collected while online, including in the background, for dispatch and trip tracking. Relevant riders receive location during the active pickup/trip window. Going offline or signing out stops driver tracking.

Push tokens support booking notifications. Device and diagnostic information may be processed by Sentry when configured to investigate failures. We do not access your contacts or sell your personal data, and we do not use mobile location for cross-company advertising.

Service providers and sharing

Our infrastructure uses Supabase services for accounts, data and files; SMSO for verification messages; Stripe for payment processing and driver payouts; Google Maps, Geoapify and OpenStreetMap-based routing/search services for map and route features; Expo notification services for push delivery; and Sentry for diagnostics when enabled. Route requests send pickup/destination coordinates to the routing provider. Geoapify travel times use an approximate congestion model, not a live traffic feed. Payment card details are entered through Stripe's hosted flows, rather than stored by Veeno. Relevant trip details are shared with the assigned transport provider. Optional website analytics use PostHog only when enabled and you choose to allow analytics.

Retention and deletion

You can initiate deletion in either app under Account, or request deletion here without the app. Processing waits for active bookings and outstanding financial obligations. The account is disabled when processing starts; login identifiers, saved payment customer information and optional profile data are removed. The existing transport record schedule retains records for at least five years; applicable transport, accounting and dispute obligations can require continued retention. Retained identity records are isolated under restricted access. Compliance documents and retained trip identity data are purged after the stored retention deadline. Provider records legally retained by payment processors follow their own applicable obligations.

Your choices and rights

You can edit profile data, revoke location/notification permissions in device settings, request access or correction, request deletion, object to processing where applicable, and raise concerns with the competent data protection authority, including Romania’s ANSPDCP (www.dataprotection.ro). Contact the controller for requests, retention questions, provider locations and international-transfer safeguards. Driver dispatch requires location permissions while online; revoking them prevents going online.

Processing necessary to arrange transport and payments supports your contract; driver compliance and record retention support legal obligations; security and reliability support legitimate interests; optional device permissions are controlled by you. Contact us if you need a record of the providers and safeguards applicable to your account.

International processing and requests

Some providers may process data outside the European Economic Area. Where required, transfers must use an applicable adequacy decision or appropriate safeguards such as standard contractual clauses. You can request information about the safeguards relevant to your data. We may verify your identity before fulfilling a request and normally respond within one month, subject to applicable extensions. You may withdraw optional consent without affecting earlier lawful processing.

Pricing and matching

Route distance and estimated time can help calculate a suggested fare. Vehicle category and disclosed tariff adjustments can also affect the quote. Drivers may accept or propose a price; you review price changes before accepting. Contact support if you wish to query a fare or matching decision.